Refund policy
We want you to be happy with your order. Because our products are dietary supplements, we can only accept returns of unopened bottles.
Returns
- You can request a return within 30 days of delivery.
- Bottles must be unopened, with the safety seal intact, and in their original condition.
- For health and safety reasons, we can't accept returns of opened bottles.
- Customers are responsible for return shipping costs. Original shipping charges are non-refundable.
How to start a return
Email support@shoplenix.com with your order number. If your return is approved, we'll send you instructions on where to send your package. We recommend using a trackable shipping service, since we can't be responsible for returns lost in transit. Items sent back without first requesting a return can't be accepted.
Damaged or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us within 72 hours of delivery at support@shoplenix.com and we'll make it right at no cost to you.
Refunds
We'll email you once we've received and inspected your return and let you know whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card company may take a few extra days to post it.
Gift cards
Gift cards can't be returned or refunded.
Questions
Contact us anytime at support@shoplenix.com.